Shipping policy

Shipping Policy

Processing & Delivery Time Estimated delivery time will be calculated at checkout based on your delivery address and selected shipping method. 

Where We Ship We currently ship to the United States and select regions in Europe. If your country is not available at checkout, we're sorry — we may not be able to fulfill orders to your location at this time.

Shipping Carriers Orders are fulfilled and shipped by our print-on-demand partner, Gelato. Carriers may include USPS, FedEx, DHL, or local postal services depending on your location.

Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order size.

International Orders Orders shipped to Europe may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after dispatch.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at thecustomguysstore@gmail.com within 14 days of the estimated delivery date. We'll work with our fulfillment partner to resolve the issue as quickly as possible.

Personalized & Custom Items Because all items are made to order and personalized, we are unable to accept returns or exchanges unless the item arrives damaged or defective. Please review your customization details carefully before placing your order.

Contact Us For any shipping questions, reach out to us at thecustomguysstore@gmail.com